ON-DEMAND WEBINAR
Learn all you need to know about Autodesk’s New Buying Experience with MicroCAD
WHAT IS HAPPENING?
Starting June 10, 2024, you’ll be able to request quotes and make purchases directly through the Autodesk portal. But don’t worry, MicroCAD will still be your go-to partner for selecting the perfect products, support, training, services, and more! Continue to benefit from MicroCAD’s expertise as your trusted partner while enjoying the freedom to manage your Autodesk purchases.
This change aims to streamline and enhance the purchasing experience for Autodesk subscriptions. The MicroCAD Training & Consulting team will continue to support you, offering advice and guidance throughout the process, just as we have always done. We are committed to understanding your needs and delivering tailored solutions to meet them.
While MicroCAD T&C will still provide all your quotations, the actual ordering and payment process for Autodesk subscriptions will now be conducted directly between you and Autodesk. Rest assured, MicroCAD remains responsible for all post-sales activities, including onboarding and support, following the same familiar processes you are accustomed to. For support inquiries, please visit: MicroCAD Support.
Please note that the purchasing process for other third-party software (such as BlueBeam, MarkupX, Enscape, Coolorange, ESRI), hardware (including HP Wide Format Printers and Leica Laser Scanners), MicroCAD Productivity Suite, MicroCAD Productivity Tools or our services remains unchanged.
Important information about your upcoming renewals:
MicroCAD can process your renewal any time up to May 31st. There will a blackout period between June 1st and June 10th when orders cannot be processed.
On-demand webinar
Watch our on-demand webinar to navigate Autodesk’s New Buying Experience with MicroCAD, your trusted partner.
Below we’ve listed some of the most frequently asked questions. If you have further queries or concerns regarding this transition, please do not hesitate to speak to your account manager, call us at 888-355-0081 or send an email to [email protected]
Frequently asked questions
About the change
What has Autodesk announced?
Autodesk is transitioning to a New Buying Experience for most of their subscription sales. In this updated model, Autodesk solution providers like MicroCAD T&C remain engaged in all aspects of the pre- and post-sales journey, with the exception of the actual order and payment transaction. This transaction will now be conducted directly between you and Autodesk, similar to the current process with Flex This model is often referred to as the New Buying Experience
What is the timeline for these changes?
On November 13, 2023, Autodesk launched this new process to customers who purchase subscriptions in Australia. Following a successful trial Autodesk have decided to roll this out globally during FY25/26 (calendar year 2024 & 2025).
- New Zealand transitioned to the New Buying Experience on March 4th, 2024
- US and Canada will transition to the New Buying Experience on June 10th, 2024
- No specific timelines for other geographies have been provided at this time.
Why is Autodesk making this change?
- Autodesk recognizes the current purchasing process needs optimization and is committed to enhancing the customer experience.
- As part of its business modernization efforts, Autodesk aims to enhance support for customers and their design and make processes.
- Personalized experience – direct interaction with you will provide deeper insights and understanding, and enable the provision of personalized experiences tailored to your needs.
- Predictable pricing – you can feel confident in a consistent price regardless of how you buy.
- Streamlined process – simplify and expedite your buying and renewal experience with self-serve capabilities if required.
What are the benefits for you?
Research has shown a trend towards the consumerization of the B2B buyer experience, with customers like yourselves demanding quicker and easier access to subscriptions.
Autodesk states this new process has three core benefits:
- A simpler way to receive purchase and service recommendations tailored to your needs.
- Consistent pricing no matter how you buy.
- Self-service capabilities for added control and convenience.
What is MicroCAD’s position on this change?
We are thrilled about what lies ahead in the evolution of your Autodesk subscription purchasing experience. This exhilarating new process isn’t just a step forward—it’s a leap into a realm where we can truly prioritize your needs, offering tailored solutions and unparalleled support
Actions required
How do I find out more about these changes and how it affects me and my organization?
These are some available resources for you learn more about this transition
- Read our step-by-step guide on the actions you need to take to prepare for the changes ahead.
- Tune into our on-demand webinar to acquire essential information, resources, and answers to common questions.
- Contact your MicroCAD account manager call us at 888-355-0081 or send an email to [email protected] to learn more.
What do I need to do to prepare for the change?
There will be a couple of steps you need to take to prepare for the changes ahead. Full details on this can be found in a step-by-step guide prepared for you. Alternatively, get in touch with your account manager.
Subscriptions
What will happen to my current subscriptions?
You can continue to use all your subscriptions as before, nothing is changing in this regard.
If I have subscription queries, who do I contact?
Please contact your account manager, submit a support request here, or fill out the form in this page for us to contact you directly.
Quotes & orders
I have a current quote from MicroCAD, is it still valid?
Yes, your quote is still valid for the term stated at the bottom of your quote.
Will MicroCAD still provide me with quotes in the future?
Certainly, MicroCAD remains your primary partner, and our team is entirely dedicated to supporting you throughout your software procurement processes. We will continue to offer guidance on product selection, tailor solutions to best suit your needs, and facilitate discussions regarding your requirements while generating a quote.
However, the final quote for Autodesk components of your order will be sent directly to you by Autodesk via email. You will be required to confirm the order by clicking on the link provided in the email.
I have recently placed an Autodesk order with MicroCAD, will this be fulfilled?
Absolutely, any orders we have received recently will be processed and fulfilled in the same manner as usual.
Payment of invoices
Do I need to change the account details I use for payment?
You do not need to make any changes to your account details for MicroCAD Training & Consulting. These details will remain valid when purchasing other third-party products or services from us.
Nonetheless, you will be required to establish Autodesk as a supplier on your system to facilitate direct payments to them. You will also need to utilize their payment details for this purpose. Access the vendor set up form for United States here. And Autodesk Banking information here.
How do I set Autodesk up on our system as a supplier?
Every organization has its own processes and procedures for transacting with a new supplier. Make sure you speak to your procurement or finance teams to understand what they will need in order for you to transact with Autodesk.
All the information you need to set Autodesk up as a supplier on your system, ready for payment transaction can be found here.
If you encounter any difficulties or require further information, please reach out to your account manager at MicroCAD. We are available to assist and can submit a request on your behalf if necessary.
What payment terms are available from Autodesk?
The most common payment types include:
- Invoice – 30-day payment terms available subject to your account approval
- Direct Debit
- PayPal
- Credit Card
- *Payment options may differ by country
Terms and conditions
Will my terms and conditions with MicroCAD change?
For transactions conducted directly with Autodesk through the new purchasing method, you’ll be required to accept Autodesk’s Terms and Conditions, which can be found here.
Regarding existing contracts and future purchases of MicroCAD’s products and services, the terms and conditions will remain the same.
What are Autodesk’s terms and conditions?
Autodesk’s terms and conditions can be found here.
Contacts
Will I retain my MicroCAD Account Manager?
Certainly, your MicroCAD account manager will remain available to offer advice and guidance tailored to your specific needs. They will assist you in determining which solutions align with your requirements, identifying the most suitable Autodesk products and other technologies, and facilitating the quotation process.
If I have queries about my subscriptions, who do I contact?
Please contact your account manager, submit a support request here, or fill out the form in this page for us to contact you directly.
