This pertains to all customers with Docs project members that use Desktop Connector. Over the next few months, Autodesk will be requiring existing Desktop Connector users to upgrade to the latest version in order to maintain access to Docs. Later this year, Desktop Connector versions released between May 1, 2019 and December 8, 2021 will no longer be supported.
Users with the older versions will begin to see pop-up messages encouraging them to update Desktop Connector by a specific date (users with the oldest versions will be required to upgrade by May 2022, with the remainder between June and September 2022). If a user does not upgrade to the latest version before the required date, Desktop Connector will not connect to Docs (but the user can still access Docs through the web browser).
For full details on the versions and upgrade schedule, please refer to this help topic.
To download the latest version click here and follow as shown below:
For those of you that deploy Desktop Connector via a network install, we encourage you to deploy the update at your earliest convenience.
MicroCAD offers complimentary basic support for customers who have an active software contract purchased from MicroCAD. This includes basic error troubleshooting, updates, and help with licensing issues.
